Widerrufsrecht

Last updated: July 24, 2026

We want every OILDECO artwork to arrive safely and feel right in your space. This policy explains the difference between returns for standard artwork, shipping damage or quality issues, and custom artwork.

30-Day Returns for Eligible Standard Artwork

You may request a return of eligible standard artwork within 30 days after delivery.

Artwork ordered using the standard sizes, orientations, canvas formats, and frame options displayed on the product page is treated as standard artwork unless the product page clearly states otherwise.

To qualify for a change-of-mind return:

• the return request must be submitted within 30 days after delivery;
• the artwork must be unhung, unaltered, and in its original condition;
• the artwork must be free from stains, odors, scratches, or other customer-caused damage;
• the artwork must be packed securely for return transit; and
• proof of purchase must be provided.

Original packaging should be used whenever possible because it is designed to protect the artwork during transit. If the original packaging is no longer available, please contact us before returning the artwork so we can advise on suitable protective packaging.

After a return is authorized, the artwork must be handed to the return carrier within 14 days. Returns sent without prior authorization may be delayed or refused because the correct return warehouse and shipping instructions vary by destination and artwork format.

Change-of-Mind Return Shipping

For a change-of-mind return, the buyer is responsible for return shipping and any applicable return customs or re-clearance charges, except where applicable law requires otherwise.

Large, stretched, or framed artwork may require insured international return shipping, and the cost can be substantial. Contact us before placing an order if you would like a return-shipping estimate for a specific size and destination. Where required by applicable law for goods that cannot normally be returned by post, we will provide or confirm an estimated return cost before purchase.

OILDECO is not responsible for loss or damage caused by inadequate return packaging. We strongly recommend using a tracked and insured service and keeping the shipping receipt until the return has been completed.

Shipping Damage, Defects, and Incorrect Items

Please inspect the artwork and packaging after delivery. If the artwork arrives damaged, defective, materially different from what was ordered, or if you receive the wrong item, contact support@oildeco.com promptly with:

• your order number;
• clear photos of the artwork;
• photos of the outer and inner packaging; and
• a short description of the issue.

Keeping the packaging and contacting us within 48 hours helps us pursue a carrier claim, but this request does not limit any rights you may have under applicable consumer law.

For a confirmed shipping, quality, or fulfillment issue, OILDECO will cover reasonable return costs and provide an appropriate remedy. Depending on the circumstances and applicable law, this may include repair, repainting, replacement, or a full or partial refund.

The condition and packaging requirements for change-of-mind returns do not restrict claims involving faulty, damaged, incorrect, or misdescribed artwork.

Hand-Painted Artwork and Studio Proofs

Every OILDECO artwork is painted by hand. Small variations in brushwork, texture, color blending, and artistic interpretation are part of a genuinely hand-painted piece and are not normally considered defects.

When a studio proof or final artwork preview is provided, please review it carefully. If changes are needed, contact us before approving the proof or before the artwork is dispatched.

If the artwork delivered to you is materially different from the final proof mutually confirmed before dispatch, contact us so we can review the issue and provide an appropriate remedy.

Custom Artwork

Custom artwork includes:

• sizes or proportions not offered as standard product-page options;
• customer-requested color, composition, orientation, or subject changes;
• personalized artwork;
• artwork created from a customer's photograph or reference;
• commissioned one-off artwork; and
• changes requested after approval of the original studio proof.

Custom artwork is made specifically for one customer and cannot normally be returned for change of mind after delivery. This exclusion does not apply if the artwork is damaged, faulty, materially different from the agreed specification, or where applicable law provides a non-excludable remedy.

If a custom order is canceled after studio work has begun but before dispatch, a USD 100 material fee may be deducted from the refund. This fee must be disclosed and confirmed before custom production begins. Once custom artwork has been dispatched, it is not eligible for a change-of-mind return.

Final-Sale Items and Gift Cards

Gift cards and products clearly marked as final sale or clearance are not eligible for change-of-mind returns.

A regular promotional discount, automatic discount, or sitewide sale does not by itself make an item final sale. Unless the product page clearly states that an item is final sale, eligible standard artwork remains covered by the 30-day return policy.

Final-sale exclusions do not remove any rights relating to faulty, damaged, incorrect, or misdescribed goods.

Exchanges

The fastest way to obtain a different eligible artwork, size, or frame option is to return the original item and place a new order after the return has been accepted.

Custom artwork cannot be exchanged for change of mind after dispatch.

Refunds

We will notify you after the returned artwork has been received and inspected.

If the return is eligible, the refund will be issued to the original payment method. OILDECO aims to initiate approved refunds within 10 business days after receiving the returned artwork. If applicable law requires an earlier refund, the legally required timeline will apply.

Your bank or card provider may need additional time to post the refund. If 15 business days have passed since OILDECO confirmed that the refund was issued, contact support@oildeco.com.

Any permitted deduction for customer-caused handling damage or loss of value will be explained before the refund is finalized. No deduction will be made for damage that existed on delivery or resulted from a confirmed product or shipping issue.

European Union and United Kingdom Customers

For eligible standard artwork delivered to the European Union or United Kingdom, mandatory distance-selling cancellation rights apply in addition to OILDECO's commercial 30-day return policy.

Where the statutory cooling-off right applies, you may notify us that you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to return the artwork after notifying us.

You are responsible for change-of-mind return costs where this has been disclosed before purchase, except where applicable law requires otherwise. OILDECO will cover return costs for faulty, damaged, incorrect, or misdescribed artwork.

Clearly personalized artwork and artwork made to a customer's individual specifications may be excluded from statutory cooling-off rights. Standard artwork is not treated as custom solely because it is produced after an order is placed.

Where required by law, refunds will include the original standard delivery cost. Additional charges for an upgraded or expedited delivery method may not be refundable.

How to Start a Return

Email support@oildeco.com with:

• your order number;
• the reason for the return;
• photos if the artwork is damaged, faulty, incorrect, or not as described; and
• the address from which the return will be shipped.

If the return is eligible, we will provide the correct return warehouse address and return instructions. Do not send artwork to the company's registered office or to an address shown on a shipping label unless our support team confirms that address in writing.

Your Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited under applicable consumer law.

For questions about a return, contact:

OILDECO Customer Care

Email: support@oildeco.com