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Oildeco FAQ

Answers before your artwork arrives.

A clear guide to Oildeco's hand-painted artwork, sizing, framing, shipping, and after-sales care. If you are choosing for a specific wall, start with the size guide or send us a room photo.

Artwork

Are Oildeco paintings hand-painted?

Yes. Oildeco focuses on hand-painted canvas artwork, including abstract, textured, coastal, landscape, botanical, and figure-inspired pieces. Because each work is painted by hand, small variations in brushwork, texture, and tone are part of the finished piece.

Will my artwork look exactly like the product photo?

The composition, color direction, and overall mood will follow the product image. Natural hand-painted variation is expected, especially on textured pieces. This is what keeps the artwork from feeling flat or mass-produced.

Can I request a small color or layout adjustment?

For many pieces, small adjustments can be requested before production begins. Send us the product link and the change you have in mind. We will let you know whether it is suitable for that artwork.

Do you send photos before shipping?

When studio review is available for your order, we can share progress or finished artwork photos before the piece leaves our studio. If you want this step, mention it when you contact us after placing the order.

Sizes & Frames

How do I choose the right size?

For artwork above furniture, choose a piece around two-thirds to three-quarters of the furniture width. If the wall is open, the ceiling is high, or the room is minimal, moving up one size usually feels more finished.

For more examples by sofa, bed, hallway, and dining room, use our Size Guide.

What frame options do you offer?

Most products include rolled canvas plus frame options such as black, silver, white, wood, gold, and light coffee frames. Available options can vary by artwork and size, so the product page is the final reference.

What does rolled canvas mean?

Rolled canvas is shipped without a frame or stretcher. It is a good choice if you want to frame locally, match an existing interior frame style, or reduce shipping volume for very large pieces.

Is framed artwork ready to hang?

Framed artwork is prepared for easier display, but hanging hardware and wall requirements can vary by destination and wall type. We recommend checking the package on arrival and using hardware suitable for your wall.

Shipping

Do you ship worldwide?

Yes. Oildeco offers free worldwide shipping on artwork orders. Orders ship with tracking after production, review, and packaging are complete.

How long does delivery take?

Most orders need about 5-9 business days for artwork preparation, varnishing, framing when selected, and packaging. Express shipping usually takes about 4-8 business days after dispatch. Weather, customs, and carrier delays can add extra time.

Which carriers do you use?

Orders may ship with express carriers such as FedEx, DHL, TNT, UPS, or local partners depending on the destination and artwork size. A tracking number will be shared once the order ships.

How is the artwork packaged?

Artwork is packed carefully with protective wrapping, reinforced corners, and appropriate outer packaging for the selected format. Large and framed works receive extra protection before dispatch.

Returns & Issues

What if my artwork arrives damaged?

Please contact us as soon as possible with photos of the outer package, inner packaging, and the artwork. We will review the issue and help with the next step.

Can I return an artwork?

If something is not right, contact us within 30 days of delivery. Return eligibility depends on the artwork condition, order type, and whether the piece was customized. We will guide you through the correct process before anything is sent back.

Can I cancel an order?

Contact us quickly if you need to cancel. Because many works are made to order, cancellation is easiest before production begins. Once painting, framing, or shipping has started, options may be more limited.

What should I check when the package arrives?

Inspect the package before discarding any wrapping. If there is damage, keep the packaging and take clear photos. This helps us work with the carrier and resolve the issue more efficiently.

Custom Art & Support

Do you accept custom artwork requests?

Yes. We can review requests for custom size, color direction, composition, or artwork mood. The more specific your wall photo, dimensions, and reference direction are, the better we can advise.

Can you help me choose a painting for my room?

Yes. Send us a room photo, wall width, ceiling height, preferred style, and any colors you want to highlight or avoid. We can suggest suitable artwork, size, and frame direction.

How do I contact Oildeco?

Use the Contact Us page for order questions, size help, custom requests, and after-sales support. We usually reply within 1-2 business days.

Do you work with designers or trade clients?

For interior designers, hospitality projects, or multi-piece orders, contact us with the project scope, deadline, and artwork direction. We can review size planning and suitable artwork groups.

01

Hand-painted surface

Brushwork, texture, and subtle variation give each piece a real studio presence.

02

Free worldwide shipping

Artwork ships with tracking after production, review, and protective packaging.

03

Multiple frame options

Choose rolled canvas or a frame finish that works with your room.

04

Studio support

Ask us for size, room, frame, or custom artwork guidance before ordering.

Still choosing?

Send a wall photo and the artwork link. We will help you choose the right size, format, and frame direction for your room.

Ask Our Studio
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